.svg)
%20copy.webp)
How Can We Assist You?
We're here to help! Before opening a new support ticket, we recommend checking out the NBT Knowledge Base. It includes answers to frequently asked questions and helpful guides that might resolve your issue right away.
If you still need assistance, please provide your contact details along with a detailed description of the problem. The more information you share, the faster we can help.
Our team is committed to responding to every request as quickly as possible.
Visit our Office
We’re proud to call our headquarters home—a space designed for creativity, innovation, and teamwork.
Our Office
Carmel St. 1Or Akiva 3062751, ISRAEL
Phone Number
+972-2-6732001
Fax Number
+972-2-6731611
Frequently Asked Questions
What is your typical support response time?
Our commitment is to respond to all support requests within 1 business day (24 hours) during our operational hours. Complex technical inquiries requiring escalation may take longer, but we will always provide an update within the initial window
What types of support does NBT offer?
We provide comprehensive support, including Product Usage Guidance, Technical Troubleshooting, and Scientific Consultation related to NBT products and integrated solutions
Is NBT's support free, and are there limits?
First-line technical support is complimentary for all NBT customers. We may charge a fee for specialized services such as on-site visits, custom integrations, or extensive, dedicated training sessions outside of standard product support. Any potential charges will be clearly quoted upfront
Do you offer support for third-party products not purchased from NBT?
While our primary focus is NBT products, we provide best-effort assistance for third-party products when they are being integrated or used alongside an NBT solution. Official, dedicated support remains the responsibility of the original supplier
What is the escalation process if NBT cannot solve my issue?
NBT maintains strong partnerships with our official suppliers. If your issue cannot be resolved directly by our team, we will promptly escalate the ticket to the supplier's dedicated support team and act as your liaison to ensure a timely resolution
Still have questions?
Advance Your Research
Contact NBT today for expert consultation on your neuroscience instrumentation needs.